Terms and Conditions

Please read carefully our course terms and conditions before joining your course. This will help you understand how we organize our activities. 

1. REGISTRATION 

• Registration will be confirmed only after full payment has been received.
• A minimum of four participants is required for a course to commence. The Alliance Française Dubai reserves the right to cancel any course if the minimum enrolment is not met.
• Late registrations are accepted up to a maximum of two missed classes. Please note that full course fees will apply; no pro rata or fee reduction will be granted for missed sessions.
• Students must attend all classes punctually and regularly. Absences for personal reasons will not be compensated in any form. It is the student’s responsibility to make up for any missed content via Apolearn Content.
• A registration fee of AED 100 is compulsory upon enrolment and is valid for 12 months from the date of payment.
• Children will only be supervised during their lessons. The Alliance Française is not responsible for the welfare of children before or after class hours

2. PAYMENT AND DISCOUNTS 

• Payments may be made by cash, credit card, online payment, or via Tabby through the Alliance Française website: www.afdubai.org.
• No discounts will be applied once the designated promotional period ends.
• Discounts are applicable on course fees only and not applicable on registration fee, learning materials, camps and exams.
• For families registering more than one member, a 10% discount will be applied to the course fee starting from the second family member. This discount cannot be combined with other offers or promotions.
• All payments made via Tabby are subject to Tabby’s terms and conditions.
• The Fazaa and Esaad discounts are available upon presentation of a valid card and ID and apply only to immediate family members of the cardholder. These discounts must be applied during registration and cannot be combined with any other promotions or discounts.
• The validation of any registration is subject to the signing of the Terms and Conditions online and on-site.

3. CANCELLATION, REFUNDS AND CREDIT NOTES

GROUP CLASSES:

• In case of cancellation due to insufficient enrolment, students may defer to the next session or receive a refund or credit note.
• The Alliance Française Dubai reserves the right to cancel or reschedule a session or class due to unforeseen circumstances.
• A full refund is available only if a written request is submitted via email at least five working days before the session begins.
• A partial refund is possible only within the first two weeks of the session, for the following reasons and upon submission of supporting documents by email:

– Medical reasons, with a valid medical certificate.

– Professional reasons, with a signed and stamped letter from the employer confirming the student’s inability to continue.

If approved, the refund will be calculated by deducting a 15% administrative fee from the course fee, as well as the pro-rated cost of the classes held up to the withdrawal date, regardless of attendance.

• No refund requests will be accepted under any circumstances after two weeks from the start of the session.

• Books that are used will not be refunded under any circumstances.
• Refunds are processed via bank transfer may take up to 15 working days from the submission of bank details.
• Orders placed via Tabby are subject to the same refund conditions as all other payment methods.

PRIVATE CLASSES:

• Students must inform Alliance Française at least 48 hours prior to the cancellation or rescheduling of a session otherwise it will be counted as taken.
• Cancelling an ongoing private class forfeit the right of claiming any refund, a credit note can be issued valid for 6 months.

EXAMS AND CERTIFICATIONS:

• Exam fees are refundable only during the registration period. No refund or credit will be granted in the event of a candidate’s absence, whether planned or unforeseen.

CULTURAL EVENTS:

• Refunds/Credit Notes are only permitted if the event is cancelled by the Alliance Française.

LIBRARY:

• No refunds or downgrades are allowed for Library memberships.

CREDIT NOTE

• A credit note may be issued within the first two weeks of the session, upon submission of a written request via email with supporting documentation. The credit amount will be calculated after deducting the cost of classes held prior to the withdrawal request.
• The credit note is valid for six months from the date of issuance and cannot be refunded.
• Classes paid with Credit note cannot be refunded or re-credited.

4. PERSONAL DATA AND IMAGE RIGHTS 

Terms and conditions are subject to change without prior notice.

By registering with the Alliance Française Dubai, students and/or parents authorize the use of the student’s photos or videos taken on-site for publications, social media, and other official communications.
To opt out, a request must be sent to info@afdubai.org.

The Alliance Française Dubai may collect and process student information for internal use only.